How Do I Make a Special Order for Items That Are NOT on Your Online Store?
We encourage you to visit the "Store Locator"
section of our website to order our products through a store near you. You can reach our team by calling 925-872-1668 or emailing us at firstname.lastname@example.org for any assistance with special orders.
Please note: Every piece is cut-to-order, which means we have a lead time of 8-10 weeks before you will receive your items. There will be a 2 piece minimum to special order items. We offer sizes XS-XL (Missy) and 0X-5X (Plus). All items in our Fridaze line are available in any of the current colors and typically run:
- $135 in Missy and $148 in Plus for tops and jackets,
- $145 in Missy and $155 in Plus for dresses,
- $108 in Missy and $118 in Plus for pants and skirts,
- $58 for Missy and $65 in Plus for tanks.
All special orders must be prepaid with shipping and sales tax, if applicable, before we can process and manufacture the order. All our styles are available in any of our current colors.
What Payment Methods Do You Accept?
We accept all major credit cards: Visa, MasterCard, American Express, and Discover Card and payment through PayPal, Apple Pay, and Samsung Pay through our online store.
We Do Not Accept:
- Personal checks or money orders
- Layaway plan
For special orders, we can only accept: Visa, MasterCard, and American Express. As special orders are Made-To-Order, a full prepayment is required at the time the order is placed.
How Do I Contact You if I Need Assistance Completing My Purchase?
We apologize for any difficulties. Our Customer Service hours are 9 AM - 5 PM PST Monday-Friday, give us a call at 925-872-1668. We are also available via email at email@example.com. Feel free to fill out the contact us form here
What are the Shipping Methods Offered?
Fridaze ships via USPS and UPS.
At checkout, you will be prompted to choose a method from various shipping selections for your order. Please note, some shipping destinations may offer only one shipping method. Shipping costs are dependent on the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
We offer Free Shipping for orders over $99; please select the option for Free Shipping (2-7 Business Days) in checkout.
When Will Fridaze Ship?
In-stock items will ship out within 2-3 business days after the order is received by our team. Orders are shipped out on business days, Monday-Friday, excluding predetermined holidays.
What is the Delivery Time?
The delivery time will depend on the shipping method selected and the distance from our warehouse located in the San Francisco Bay Area.
Where Do You Ship From?
We ship from the San Francisco Bay Area. All shipping costs are additional to the order price and not applicable to discounts. Please view our shipping information
Returns and Exchanges Policy
The Return and Exchange Policy described below applies only to online purchases made through www.fridazeclothing.com
. Please do not return items purchased through any independent specialty retailer or an independent website. We suggest contacting the original store or website where the garment was purchased from.
If you are not happy with your online Fridaze purchase from www.fridazeclothing.com
for any reason we will gladly accept returns of merchandise that are in its original condition and with tags, unworn and unwashed within 30 days of the original purchase. No returns will be accepted if an item has been washed and/or worn. If 30 days have passed since your purchase we, unfortunately, cannot accept your refund or exchange request.
How Can I Submit a Request to Return or Exchange?
If you wish to submit a Return Authorization request, please fill out the Return/Exchange form
. If you would like to exchange, please also include the item information you would like to exchange to. We will respond within two to three business days.
If the return is within the 30 days of the original purchase and is still in the original condition, we will provide a return label.
What Happens After I Return/Exchange?
Once your return is delivered to us, our team will process the return and contact you if there are any questions. For returns, the purchase price of the merchandise will be credited back to your original method of payment. We will deduct the original and return shipping cost from your credit upon receipt and inspection of the return. For exchanges, any additional charges will be billed to the same method of payment.
If you need further help in your exchange or return, please contact us.